Re: Columbia, SC
We had a shipment that was supposed to be in CAE this AM for a delivery tomorrow, and ended up in CLT instead. Elaine has informed me that your CAE office, specifically Brian Dolder, has been phenomenal in their response to helping us solve this, and have done everything possible to make this right, even though it was no fault of theirs or Special Services. Their willingness to pitch in, assist in problem solving, and work with us on Plan B was a bright spot in a tough Friday morning. She came to me as soon as I came in to tell me what a wonderful experience it has been to work with them and asked me to pass on her thanks.
I was thrilled to be able to start my Friday morning on a positive note, and wanted to spread the good news. We truly appreciate having a partner so willing and able to help. Please accept our gratitude, and pass it on to your staff in CAE. Have a wonderful day and thanks!
Stephanie Novy, Champion Logistics, Special Projects/Expedited Manager
Re: Greensboro, NC
You have no idea how much we appreciate all your team does. None of this works without your support. THANKS TO ALL OF YOU FROM ALL OF US AT AIT
Janelle Foss, AIT Worldwide Logistics, Inc
Re: Raleigh, NC
Dispatch, Here’s a nice word from our customer regarding the delivery today to Duke, and your driver.
“Hello everyone. Every item arrived. Your driver Leslie, is a superstar. He kept me updated and called as soon as he had the late arriving crate. David Hight, Alcon Surgical Retina”
Thanks for the job well done. We appreciate your services.
Kind regards, Ralph Quiroz Manager, Domestic Operations
Re Wilmington, NC
Subject:Your Driver Joseph
This past Sunday night your driver Joseph Pendergraf picked up a shipment in Greensboro and delivered it to NYC and then retrieved that same fright and delivered it to Raleigh. This is a high profile customer, Disney on Ice, that insists on the highest level of service and timely, seamless freight transactions... I would be remiss to not bring to your attention the terrific level of professionalism and service that Joseph rendered in this very important operation. He was on time at all locations and supervised the shipment in such a manner that I was totally at ease with his work ethic....he responded promptly to all phone calls and was courteous and polite.
I feel Joseph should be commended for his work and his "get it done” attitude. He is truly an asset to your fine company.
Phil Brackus LANDSTAR RANGER AGENT
Re Columbia, SC From: Both the Technician Customer & Forwarder OMNI Logistics
Subject: FW: XXXXX – 1192264
Thought I’d pass this along from one of the Asset Recovery clients (see below) that just worked with your team in CAE. He was really pleased. We let the station know but thought I’d pass along to you as well.
Josh McCaleb, | Omni Logistics, Inc. Coppell, TX
From: White, Ernie Subject: RE: ARROW – 1192264
The crew you sent were excellent, I was glad to work with them.
Out of five years and various other vendors, they were the best.
Ernie White, End User Computing Support Tech
Re Asheville, NC
Subject: Ideal Image of Asheville
I am writing you today to tell you of the absolutely wonderful experience I had using your company a couple of weeks ago. The three gentlemen that came to deliver our product were Jeremy, Jamie and Chris. They went above and beyond to provide the best customer service that one could expect. I would recommend your company based solely on those three men.
Thank you for such a great job!
Forwarded from AIT on behalf of the customer, Heather Benjamin, Lead Guest Services, Ideal Image
Re Wilmington, NC
To: Joel Tann, Subject: Re: Large medical install, XXXX-XXXX @ 3:30 start time
Joel and the guys in Wilmington are a good group. They are professional and take everything I've given them as their own. Props to them Steve. I set these medical moves up all over the place and they are in my top 5 groups for quality.
Jim Baird, TEAM Worldwide
Re Orlando, FL
Subject: Special Service Orlando - Anthony Toledo
I have been working with Anthony Toledo on a large project for Disney Orlando. It is project cargo over an 8 week period and continues to be active.
My project business is hugely complicated with multiple component, service levels, and deadlines. It is very difficult to navigate under the best of circumstances. Add Mickey Mouse to this component and it has been utter chaos. One of my most challenging build outs ever.
Anthony has been detail oriented, flexible, calm (I need that :}) and a true PARTNER in managing this project. I can confirm that I have been utterly unreasonable and he has been un-phased. He has gone WELL over his obligation as a service provider and became an extension of me and my team.
You are truly blessed to have Anthony on your team. I have reached out to my VP of Quality Control to advise him of same.
Michele French National Account Manager , Technical Transportation
Re Charlotte, NC
I wanted to let you know what am awesome job your CLT office is doing with the Bank of America project. We run this project all over the United States and it is rare to have a station be so courteous and efficient. We appreciate it!
Candy Rushing | Project Coordinator | Associated Global Systems – DFW
Re Charlotte, NC
Special Service Team. I just want to say thanks for all your hard work and support this week! Without you we wouldn’t be able to make our commitments. Please let your drivers know the same. Wish you all a great weekend - talk to you soon
Jose Perez, Sr. Operations Specialist, Crane Worldwide Logistics-CLT
Re: Nashville, TN
I had a pickup that needed to happen on 10/5. The agent that did the delivery and was holding the crate was completely booked. I reached out to Special Service. He listened attentively to my requirements and then went above and beyond to acquire the crate and make the pickup happen at the required date/time. The Station answered all my emails and made sure I got my pod hard copies and charges. (There was a holdup in Crown and they contacted whom they needed so I could have my paperwork.)
It has been a pleasure to work with Special Service and I will definitely use them again.
Jill Palmer, TechTrans
Re: Charleston, SC
Subject: Shipping quote for 2 trade shows (X-Nav Technologies)
I want to thank everyone for all their help, your team was amazing and so helpful! It’s great to have such a reliable agent. Also our customer said your driver Virgil was very helpful. (See below) Thanks again!
Thank you, Stephanie Parsons, Customer Service, Speciality Freight Services, Inc.
Re: Raleigh, NC
Hi Steve! I’ve been meaning to send this but have been back logged. On Labor Day weekend I had a super-hot shipment that was coming into RDU. Your RDU office did a phenomenal job. This shipment was a medical shipment delivering directly to the hospital where they were holding a patient for surgery while waiting for it to come in. The driver was waiting to pick it up at the airport, took it immediately there. Brian @ RDU worked with me non-stop to get it set up and keep me up to date. I couldn’t have asked for better service. Pleasant, professional, and even worried about the patient who was waiting on the freight! Big GIANT KUDOS to your Raleigh office!!!
Thanks,Echo Clayton, Corporate Operations Admin. Manager, Alt. Security Coordinator ICAT Logistics,
Re: Columbia, SC
Hello there! I just wanted to take a moment and tell you how wonderful it is working with Matt and Brian at your office. Always friendly, and always accurate in status’ on my freight. If there is a problem, they let me know. If they say they are going to call me, they do. It’s just so refreshing to work with happy pleasant people in this “wonderful” industry we work in.
I hope you have a wonderful day!
Margaret Timmons, Customer Service and Human Touch Project Manager, ALG Worldwide Logistics
Re: Atlanta, GA & Charlotte, NC
Just wanted to pass along that your teams in ATL and CLT are really coming through for my customer. A rehab facility had 2 lifts for their patients go down and your teams are rushing the order through so we can get them up and running as quickly as possible with some replacement equipment while repairs are made.
Just wanted to let you know they are really coming through for us and the customer.
Thanks. Scott Waslo, Trans-Expedite-ORD
Re: Orlando, FL
Subject: RE: THANK YOU Importance: High
Hello, I want to inform you that the customer just reached out to me to advise the driver that handled this load did an EXCELLENT Job!!!! The customer stated that he was very detailed and informative on this issue at hand, which overall placed them in a great position today with government officials.
So thank you very much from Panther and the customer for your exceptional customer service and a Fantastic Driver! Have a Great Day!
Thanks, Courtney Hatch | Logistics Professional Panther Expedited Services, Inc., College Park, GA
Re: Wilmington, NC
Subject: Your driver today, Michael Swenton ** Read
Driver was fantastic, called ahead to notify me he was running behind which was wonderful.
I appreciated him very much being good within the time window and was efficient friendly and reliable!
You should be delighted that he is on your team and I wouldn’t mind having him at my home anytime.
--- If I must add a further comment from myself, the driver called here around 4:45 and notified me that he was running behind w/ the delivery however he should be there no later than 5:15. He was also very friendly with me and was able to provide the tracking information right away (which most people don’t have it ready when I need it). He also called me right back when he was complete with the order and still very proper, presentable and nice.
Thank you for having such a great driver!!
J Lena Fantacone, CSR, National Logistics Group
Re: Charleston, SC & Charlotte, NC
Subject: RE: TE XXX-XXX - Delivery Order Charleston - CLT
Let me tell you – you do a fantastic job taking care of us down here
If you have any further questions, please let us know.
Kind Regards, Nicole Girouard Mainfreight Inc. HOUSTON TX
Re: Atlanta, GA
Subject: AVL, Importance: High
We are very pleased with the addition to AVL. Stacey knows how to rock it out!! He really understands this business!
Very pleased already with the communication and knowledge!!Thank you very much!!!
Best Regards, Crissy Cattuzzo, Domestic Operations, DHL Global Forwarding, College Park, GA
Re: Charlotte, NC
Subject: Won the business!
The job you did from Charlotte to Cramerton for my customer – he was so pleased at your service that we have been awarded this shipment every Monday.
Thanks, Lou Szabo, Demar Logistics
Re: Miami, FL, Tampa, FL and Atlanta, GA
Subject: Outstanding Job!
Steve, Charles, I have not talked to you gentlemen in a while, but wanted to touch base with you about your Tampa and Miami teams.
We sent close to 100 shipments through their terminals this past weekend (not including the 50 or so we sent them the previous week) for expedited deliveries that had to be made over the weekend. They got almost every one delivered on Saturday as requested and handled them professionally at all times.
Even Terry in your Atlanta terminal helped me a few times on Saturday when I could not get through to an on call person in TPA and MIA.
I wish the other agents I use across the country were as good as Special Service Freight. Please let me know if there is anything we here at EFW may be of assistance with.
Thank You! David Agger, Strategic Accounts, Estes Forwarding
Re: Atlanta, GA
Subject: Commending ATL Branch
Steve, I just want you to know that your Atlanta Branch is Awesome. This team is as good as they get. Your company’s service to our customers is greatly appreciated. Their attitude of no matter how big or small a customer, each is just as important to your business.
Whatever our customer’s needs, somehow Terry and George just make it happen.
Just thought I would start your week off on a good note.
AND for the record, they did not pay me off to send this to you. 🙂 They are not even aware of it.
Respectfully, Jim Sproul Lois Sproul CHB, Inc.